FAQ

A: It’s our belief that with the complexities of newer cars it’s not possible to be an “expert” on every vehicle on the road today. Staying current with all the imports, or more narrowly just Asian or European vehicles is exceedingly difficult as each manufacturer has their own diagnostic equipment and tools. Generic diagnostic equipment will only get basic information from a vehicle, to gain total access a factory scan tool is required and most manufacturers also require a subscription to their web based information site. Purchasing every manufacturers scan tool plus subscriptions would be prohibitively expensive. Devoting ourselves to one manufacturer and their three brands (Toyota, Lexus and Scion) gives us the ability to acquire the necessary equipment and just as important, the necessary training, to service and repair your vehicle properly.

A: The Federal Magnuson-Moss Product Warranty Act of 1975 states that ‘manufacturers cannot require their cars to be returned to dealerships for routine service in order to keep the warranty in force, unless the dealership does the work for free.’ As long as the services, such as oil changes and tune-ups, are performed according to the Owner’s Manual, the warranty remains in force. Maintaining your vehicle at Stellar Auto Service will ensure your factory warranty stays in effect. In fact, it’s illegal for a dealer to deny your warranty coverage simply because you had routine maintenance or repairs performed by someone else.

A: We can help file claims for aftermarket mechanical warranties. With this type of warranty, it is important to have a service adviser that advocates for quality parts and the correct amount of service coverage. It’s best to have a knowledgeable representative that works to help get the best possible repair for your warranty.

A: Yes! The Toyota Prius was the first hybrid introduced to the states. Our technicians have a decades of hybrid experience a and stay current with rapidly advancing technologies to help provide you with the best recommendations and services for these specialized vehicles.

A: We have a key drop box located on the south side of our building.
If you are having the vehicle towed to our shop, please call and leave a detailed message of the issue on our voicemail or send an email to info@stellarautoservice.com. If dropping off the vehicle, you can also use our provided key drop envelopes to provide information.

A: We have security cameras to monitor our building and parking area.

A: Yes, we can help make those arrangements for you! Let us know if you need to coordinate after hours pick up arrangements.

A: We can make arrangements for borrowing a vehicle. We reserve this accommodation for services that are over 3 hrs.

A: Typically an oil change service takes approximately 30-40 minutes. This include our thorough courtesy inspection, topping off all fluids and adjusting tire pressures as needed.

A: It is best to call ahead for your service. We have appointment times throughout the day that can help save everyone time. We reserve your appointment time for your service, so you and other customers don’t have to wait longer than expected.

A: Monday – Friday 8-5. Holiday or changes in shop hours will be posted on our Facebook page.